Refund Policy

Effective date: 27 September 2026
Last updated: 28 September 2026

This Refund Policy explains how refunds work for paid Easeare products and add-ons bought on easeare.com. It applies together with our Terms of Service and Privacy Policy.

Checkout for paid items is provided by Paddle, which is the merchant of record for those purchases. Paddle charges your payment method, issues the buyer invoice, and processes an approved refund back to that payment method. Easeare decides whether a purchase qualifies under this policy and then asks Paddle to issue the refund.

1. What this policy covers

This policy covers one-time purchases of Easeare WordPress products and Pro add-ons made through the checkout on easeare.com, including license keys issued to your Easeare account.

It does not cover:

• free plugins or free add-ons downloaded without a charge; or
• purchases made outside easeare.com, unless that seller’s own terms say otherwise.

2. 14-day refund window

You may request a full refund within 14 days of the purchase date if the product or add-on does not work as described on its product page, you bought it by mistake, or you have not been able to use the license.

The price you were charged is the price shown on the product or add-on page at the time of purchase. Checkout uses that same price.

Approving a refund revokes the related license and access to the paid download. Please stop using the refunded package and remove it from your sites.

3. How to request a refund

Email support@easeare.com. Include:

• the email address on the Easeare account or the Paddle receipt;
• the product or add-on name; and
• the order number or Paddle transaction id, if you have it.

We reply to refund requests within 3 business days. If the request is approved, Paddle returns the payment to the original payment method. The time that takes depends on the payment provider.

4. When a refund may be declined

We may decline a refund when:

• the request is made more than 14 days after purchase;
• the license was obtained without payment, or the purchase was already refunded;
• the request follows abuse of the license, payment fraud, or a chargeback filed for the same order.

Nothing in this policy limits rights you have under consumer law that cannot be waived.

5. Contact

Refund questions: support@easeare.com.